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Connect Freshservice to Anzenna

Integrate Anzenna with Freshservice so that detection notifications are delivered as Freshservice tickets. Once connected, you can configure any detection to automatically open a ticket in your Freshservice instance when it fires.

Prerequisites​

  • A Freshservice account with administrator access

  • Your Freshworks organization domain (the <your-org>.myfreshworks.com subdomain)

  • Anzenna administrator access

Step-by-Step Instructions​

Part 1: Open the Integrations Page​

  1. In Anzenna, click Settings in the left navigation, then select Integrations.

Navigate to Settings then Integrations in Anzenna

  1. Find Freshservice in the list of integrations.

Find Freshservice on the Integrations page

Part 2: Connect Freshservice​

  1. Toggle on the Freshservice card to open the Connect dialog. Enter your Freshservice site name — the subdomain of your Freshworks URL. For example, if you sign in at acme.myfreshworks.com, enter acme — then click Connect.

Enter your Freshservice site name in the Connect dialog

  1. In the Freshworks authorization window, select your Freshworks account (sign in if prompted) and click Continue to grant Anzenna access.

Authorize Anzenna in the Freshworks window

  1. Back in Anzenna, the Freshservice card now shows Connected.

Freshservice connected in Anzenna
You are all set!

Anzenna is now connected to Freshservice. Next, configure a detection to create a Freshservice ticket when it fires — see Freshservice Notifications.